WHERE DETAILS MATTER MOST
The 'Last Mile' of the customer, client or prospective employee's experience is the most challenging and influential phase of their engagement with your culture, product and brand
It's where they differentiate themselves - details matter most here, yet conditions can be unpredictable, and visibility is surprisingly limited
While spokesmanship and communications - speaking first - is part of the service compliment, FOGGHORN | EAST is not chiefly a marketing or public relations firm. As both a listener and voice, I serve as your ally and partner in assessing, fine-tuning and elevating your audience's experience with your people and your place of business. Our work together will focus on details - what they tell us, what they tell our audience, and how all of us use them for navigation
Our work will start where a marketing or PR firm's work often ends: when customers and prospects leave the road and enter your parking lot, when they engage you by phone and when they leave a Google search and enter your website. It's in this Last Mile (or shallow, coastal waters) that firms like yours can marshal the insight and the influence to deliver a best-in-class experience to your customers and clients as well as current and prospective employees
Charting, navigating and ultimately enhancing the Last Mile experience is easier and less expensive than you might think. Through consultation and assessment, presentations and conversations, FOGGHORN | EAST helps firms, teams and facilities like yours exceed customers' expectations at every turn, beginning with the one that brings them off the highway
